Recent WebFones Posts

Training new employees can sometimes be a challenge. While many phone systems will allow a manager to listen into calls or review recorded calls so that they can ensure that customers are being taken care of, WebFones offers a far more interactive way of training employees. Imagine being able to talk to your new employee as they talk with customers?

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Hot desking is a flexible work space sharing model in which employees outnumber desks. WebFones makes flexible work space possible with a Hot Desking feature, allowing users to login to any phone.

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The private branch exchange (PBX) technology offers huge advantages in terms of call handling for a company. However, it sometimes requires companies to adopt new features and methods of transferring calls. While the call parking feature is similar to a key-line mechanism, we strongly recommend that you don't use it as a primary means of transferring calls. For one thing, most of the new phones don't have enough programmable buttons to make call parking work like a key-line system.

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