02/11/2016

Whisper Mode

Whisper Mode

Training new employees can sometimes be a challenge. While many phone systems will allow a manager to listen into calls or review recorded calls so that they can ensure that customers are being taken care of, WebFones offers a far more interactive way of training employees. Imagine being able to talk to your new employee as they talk with customers?

Whisper Mode is a WebFones feature which allows companies to train employees while they speak with customers. This allows a trainer to give the new company representative tips on the conversation real-time without the customer hearing the tips.

Whisper mode needs to first be enabled in the phone extension settings for the person who wants to allow whisper mode. Once that is setup, a manager can join a conversation undetected by dialing *** followed by the extension number.