Yes. Some VoIP services simply replace the traditional phone lines that come into your office with lines tied to your office Internet connection. That means that you still have to be in your office to answer your phone. With webFones, your business phone system can serve any phone and mobile device anywhere.
Yes. webFones supports "Aggregated Centralized Trunking" which allows you to share capacity across your organization, regardless of physical location. Its limit is based on the total number of simultaneous calls coming in or going out of your phone system. Internal calls do not use up phone lines, even when the phones are at different locations.
Yes. webFones comes with pre-recorded professional voice services as part of your webFones setup, but you can also upload your own messages at any time using the web-based management interface.
Yes. Some phone providers restrict you to using a specific Internet service for VoIP phone calls. Being locked into a single Internet provider can make it more difficult to use your phone service from different locations. With WebFones, you can use any high-speed Internet connection from any location worldwide to receive calls.
For best results, we recommend using switches and routers that support 802.1P or QoS for packet prioritization. While the service will work with other protocols, VoIP-aware 802.1P or QoS switches and routers will help prevent traffic congestion on your network that may affect the quality of calls.
No. Some phone providers have hidden termination penalties in the fine print. We don?t. We are that sure that WebFones services will meet your expectations.
Yes. With webFones you can easily enter and change the emergency address for each extension to reflect its location. When you call 911 it will automatically be routed to the correct emergency call center.
Yes. WebFones provides Caller ID lookup. You can also add a tag to the Caller ID to see what number the caller dialed in on. WebFones also allows you to override a caller ID with your own descriptive label, such as "Joe?s cell phone."
Yes. Many VoIP providers sacrifice features when implementing a VoIP system. However, webFones supports the advanced features you expect in traditional company phone systems, such as status indicators that show you who is on the phone by lighting their extension buttons. If you want this feature, you need to choose one of the phones that supports it.
Yes. webFones allows employees in any location to call or transfer calls to phones at other locations just by entering the internal extension number.
5-7 business days.
None. Phone configurations are centrally provisioned so phones auto-configure themselves to the extension you specify on the website. There are no complicated passwords or login details to enter. All you need to do is assign a phone to a user using the website.