Phone System Auto Attendant
An auto-attendant is a a phone system menu that allows callers to direct themselves to a person or department by entering a digit on their phone keypad.
We have heard it said that callers just want to speak to a real person. However, that doesn't mean they always want to speak to a receptionist. Sometimes a well designed auto-attendant is the most efficient way to connect callers to the people who can help.
WebFones works with each customer to help them make the most of their auto attendant and music on hold programs. WebFones can review your current call flow and help design menus that guide callers during office hours and after hours.
See also: Call Forwarding