Here are our awesome features

WebFones offers over 100 features that give you the flexibility as a modern business to run wherever and however you want! These features can be personalized to provide efficient communications for work groups, restaurants, sales support, and more!

Here are a few of our awesome features:
  • Video Conferencing makes face-to-face meetings possible even when you are working from home.
  • Voicemail Transcription translates voicemail messages into readable text and delivers it to your mobile devices so you can conveniently receive urgent messages.
  • Call Queues increase the time a caller is willing to wait while playing custom music on hold that can advertise products and services.
  • Call Recording features will archive your calls for later playback.
  • HotDesking and Mobile Ring allow you to work from any location and even share phones when you are in the office.
  • Integrated Contact Management archives and organize calls, voicemail, notes, and text message under a customer's contact record.
  • Call Notifications allow you to get real-time caller information and a map as you answer the phone. If the call matches a contact, the contact pops up along with a button to bring up third party software.
See the complete list of 100+ WebFones features below...
  • General Features
    User Logins

    Password-protected logins give users the ability to manage the settings on their own phone extensions, listen to voicemail, use the contact management system, and access faxes. Administrators can assign users into groups for easy control over what users are allowed to view and edit.

    Contact CRM

    The Contact CRM allows you to track all of your communications. Voicemail, notes, call records, and call recordings pertaining to a contact can be brought up as a screen pop when you answer a call. This way, you can easily have all of your caller's history in front of you when you speak to them!

    Multi-Organization

    WebFones allows you to create sub-organizations within your phone system for better customization of your Caller ID and Music On Hold defaults. Phone numbers, call flows, and phone extensions can optionally be assigned to specific organizations for easier management.

    Schedules

    Schedules provide an easy way to control call routing in the system by activating or deactivating a schedule at different times. Schedules can be set up to change call routing for after-hours, lunch, holidays, or emergency call routing. In addition, extensions can control when mobile phones ring or group membership hours based on a schedule.

    Simultaneous Ring

    WebFones can be set to make multiple phone extensions ring when any phone extension is dialed. This way, a colleague or assistant can answer your phone when you are not available. Users can easily configure this feature for their extension without impacting existing call queues and the ring groups in call menus.

    Paging

    WebFones enables paging broadcasts by using either the speakers on phone headsets or through Snom PA1, a VoIP paging interface that plugs into a loudspeaker at larger sites. To page someone, simply dial the pager extension set up beforehand and speak into your handset.

    Multi-Location

    It doesn't matter where you and your employees are located. WebFones services all locations simultaneously, so that your business appears as a single, unified entity when your customers call.

    One Number Calling

    With WebFones, a single phone number can be set to ring multiple office locations, cell phones, or even an outside number to find you.

    Whisper Mode

    Whisper Mode allows more experienced employees to listen in on a conversation and privately offer pointers to a new employee that the customer cannot hear.

    Live Receptionist

    WebFones provides your receptionists with a rich set of call-handling tools to present the right professional image for your business, including an auto attendant to handle calls when no one is available to answer. This 'hybrid' approach gives callers the benefit of speaking with a live person, while efficiently routing calls when the receptionist is busy or unavailable.

    Intercom

    The intercom allows staff to interact with each other on speaker phone without the need of answering the phone. This works on the other side of the country as easily as someone across the hall!

    Hot Desking

    With WebFones, flexible office space possible with hot desking, a feature that allows users to login to any phone and temporarily make it their phone extension. When users log out, the phone goes back to its originally assigned extension settings.

    Conference Bridge

    Configure your own conference bridge to allow a group of internal and external callers to dial in to a call without having to pay for outside teleconferencing services. Multiple conference bridge extensions can be configured and used simultaneously by different groups.

    Caller ID Number and Name Control

    WebFones makes your outbound caller ID fully configurable. You can set it on a company-wide, department, or per-user basis. You can also change the outbound caller ID name in the national database directly from the WebFones website.

    Incoming Caller ID

    WebFones accesses a national Caller ID database to provide you with the name of a caller, if it exists. It also provides you with a private Caller ID database where you can enter your own Caller IDs for numbers not in the national database, such as cell phone numbers.

    DID Phone Numbers

    WebFones supports Direct Inward Dial (DID), which means that specific incoming numbers can be routed directly to specific extensions.

    Call History

    With WebFones, it's easy to capture information about your phone calls! See our contact management software to further automate, analyze, and manage calls. It is user-friendly and comes with web-based tools for accessing and downloading call log reports in standard formats.

    Web Administration

    WebFones' web-based administration tools and menus are simple, secure, and flexible. Use your favorite web browser to access the system anytime to make changes in how calls are handled.

  • Fax Features
    Fax Server

    The WebFones Fax Server translates inbound faxes into PDF documents and can deliver them via text, email, or a secure website.

    Fax ATA

    Fax to VoIP ATA devices are also supported. All fax communications go directly from the device to the target carrier and use T38 to improve reliability.

    Fax Hunting

    Multiple fax ATAs can be assembled as a hunt group to deliver faxes to a high capacity fax server located onsite.

  • Phone Features
    Busy Light

    Busy lights show who is on the phone. While most traditional phone systems offer some type of status indicator, few are able to offer it for extensions across multiple physical locations.

    Speed Dial

    Each user can enter speed-dial numbers using extensions. Up to 100 speed-dial numbers can be defined by each user.

    Attended Transfer

    Transfers calls to another user and allows you to introduce them.

    Blind Transfer

    Transfers a call directly to another user.

    Hold

    Place calls on hold to answer another call.

    Park

    Park a call so that someone else can pickup the call.

    Phone Provisioning

    Configuring your phone is as effortless as adding your phone to your extension online and connecting it to the internet.

    Caller ID

    All phones support caller ID.

    Distinctive Ring

    Polycom phones can be configured to support many different ring tones. Calls can conditionally have different ring tones set by the call flows.

  • Call Flow Features
    Menus

    WebFones comes with web-configurable, multi-level menus that are easy for administrators to set and modify call-routing options anywhere, anytime. Built-in logic guides administrators step-by-step through setting up and scheduling call routing for after-hours operation, posting holiday attendant messages, and handling other situations, such as weather delays or staff meetings.

    Play Sound

    Play a sound file that was either uploaded or recorded with a handset.

    Text to Speech

    Turn a written script into audible prompts using a number of voice personalities in English, French, and Spanish! Different accents are supported.

    Menu & Options

    The menu and options command provides a control structure for selecting options. Sub-menus can be nested inside of menu options.

    Goto Beginning

    Allows you to direct the command execution back to the beginning of the call flow.

    Goto Subroutine

    Calls a subroutine with commands that need to be referenced multiple places.

    Ring Group

    Rings a group of extensions for the specified number of seconds.

    Ring Extension

    Rings an extension for the specified number of seconds.

    Ring Mobile

    Rings an extension's mobile device for a specified number of seconds.

    Call Queues

    Create your own call center by distributing incoming calls between representatives according to the ring strategies you specify. Call distribution options include simultaneous rings, in-series, round robin, least recent, fewest calls, and random. You can also set WebFones to play a custom informational message about your organization or music while callers are waiting.

    Transfer to Extension

    Transfers call flow execution directly to the extension.

    Transfer to Voicemail

    Sends a caller directly to an extension's voicemail box.

    Transfer to Call Flow

    Transfers the call to another call flow.

    Transfer to Directory

    Transfer the call to the system's dial by name directory.

    Transfer to Number

    Forward a call to an outside phone.

    Busy

    Send the caller a busy signal.

    Hangup

    Hangup the call.

    Report Tag

    Add a searchable tag on the call's CDR for reporting purposes.

    Comments

    Add a comment in the logic.

    Call URL

    Make a call to a custom website URL and pass on the caller information. Based on the result, this will allow you to route the call.

    If Conditional

    Execute commands based on the result of a conditional.

    If Schedule

    Check a schedule and conditionally execute commands based on whether the schedule is active or not.

    If Caller In List

    Conditionally execute commands if the caller is in a list.

    Case Match

    Conditionally execute commands based on a value match.

    Pause

    Pause execution for a specified number of seconds.

    Spoof Caller ID

    Change the caller ID before ringing the extension.

    Caller Ring Tone

    Alter the ring tone used for the call.

    Call Tag

    Add a tag to the front of a caller ID to provide a clue to as to what type of call it is.

    Call Pickup Group

    Specify a *0-*9 pickup group for this call. That allows someone who hears the phone ringing to pick it up using the code from a different phone.

  • Voicemail Features
    Voicemail Transcription

    This allows voice messages to be instantly transcribed and delivered to you in text message or email form. They will come both with readable text and with the original sound file, so it's easy to identify urgent calls!

    Voicemail to Email

    WebFones delivers transcribed voicemail via email using a reliable email delivery service.

    Voicemail to Text

    WebFones can send your transcribed voicemail to your mobile phone.

    Voicemail to Web

    All voicemail notifications also have a link that allows you to view the voicemail on the website. Users can browse and archive voicemail online.

    Voicemail Archiving

    Voicemail is linked to customer records in the WebFones Contact System and becomes part of that customer's history. Only authorized users can see the history.

    HIPPA Compliant Voicemail

    When HIPPA is turned on, it will text or email a link that allows you to quickly access voicemail using a secure website.

    Voicemail Storage

    You can choose to store voicemail on the phone system, which gives a traditional light to your phone, or you can choose to have voicemails removed from the phone system once they are delivered through email or text.

    Voicemail Greetings

    Manage multiple greetings that can be swapped on the website. WebFones supports text-to-speech, uploaded, or handset recorded greetings.

    Immediate Assistance

    You can redirect callers to other users, groups of users, or call flows when they dial 0 in voicemail.

  • Call Recording
    Call Recording Warning

    A built-in feature will warn users that calls may be recorded for quality assurance purposes right before the first phone rings.

    Call Recording Security

    Call Recordings for specific sources and destinations can only be accessed by specified users.

    Call Recording Archiving

    Call Recordings are archived with the call records and linked to the WebFones Contact System.

  • Texting Features
    Group Texting

    Have a multi-way conversation with your customers using your business telephone number. Text chats can be delivered to multiple users.

    Texting API

    Send/receive API that allows you to build applications to auto-respond to your customers.

    Emoji Support

    Text chat windows support the emoji characters used by popular phones.

    Text Attachments

    Text chats fully support pictures, movies, documents, and links.

    Backchannel Conversations

    Texts can be redistributed through backchannel numbers, so mobile users can use their primary device to communicate through the phone system to customers.

    Web-Based Chat Windows

    While users can text directly from their phone devices, they can also use a fully functional web-based chat system that is integrated with the contact system.

    History Archiving

    All chat conversations can be archived under the customer records in the WebFones Contact System and becomes part of that customer's history. Only authorized users can see the history.

    Mobile App

    A mobile application allows you to text via the phone system.

  • Video Conferencing Features
    Simple

    Runs natively in Google Chrome and Firefox without extra software to install.

    Invitations

    Send notifications to your participants with an easy link to join the meeting.

    Multi-User

    Host multi-way HD video meetings with active speaker support and many customizations.

    Instant Messaging

    Conference members can communicate via text and share files through a secure chat interface.

    Mobile Devices

    Native applications are available for Android and iPhone devices.

  • Software Phone Features
    Software Phone Features

    Softphones are software phones that let you make calls over the internet from a computer or other smart device. Conversations usually take place through a headset or a microphone and computer speakers. There are many softphones available on the market which will work with WebFones. We recommend Bria 4, but any phone that supports the g729 codec will work well.

    WebRTC

    Users can make and receive audio and video calls using their user login and a web-browser.

    WebRTC Screen Share

    Share your screen with another user using WebRTC.

    WebRTC Conference Calling

    Invite multiple users to a WebRTC conference call with video and screen sharing.