All of the features you need, without the hidden fees.

Password-protected logins give users the ability to manage the settings on their own phone extensions, listen to voicemail, use the contact management system, and access faxes. Administrators can assign users into groups for easy control over what users are allowed to view and edit.

The Contact CRM allows you to track all of your communications. Voicemail, notes, call records, and call recordings pertaining to a contact can be brought up as a screen pop when you answer a call. This way, you can easily have all of your caller's history in front of you when you speak to them!

WebFones allows you to create sub-organizations within your phone system for better customization of your Caller ID and Music On Hold defaults. Phone numbers, call flows, and phone extensions can optionally be assigned to specific organizations for easier management.

Schedules provide an easy way to control call routing in the system by activating or deactivating a schedule at different times. Schedules can be set up to change call routing for after-hours, lunch, holidays, or emergency call routing. In addition, extensions can control when mobile phones ring or group membership hours based on a schedule.

WebFones can be set to make multiple phone extensions ring when any phone extension is dialed. This way, a colleague or assistant can answer your phone when you are not available. Users can easily configure this feature for their extension without impacting existing call queues and the ring groups in call menus.

WebFones enables paging broadcasts by using either the speakers on phone headsets or through Snom PA1, a VoIP paging interface that plugs into a loudspeaker at larger sites. To page someone, simply dial the pager extension set up beforehand and speak into your handset.

It doesn't matter where you and your employees are located. WebFones services all locations simultaneously, so that your business appears as a single, unified entity when your customers call.

With WebFones, a single phone number can be set to ring multiple office locations, cell phones, or even an outside number to find you.

Whisper Mode allows more experienced employees to listen in on a conversation and privately offer pointers to a new employee that the customer cannot hear.

WebFones provides your receptionists with a rich set of call-handling tools to present the right professional image for your business, including an auto attendant to handle calls when no one is available to answer. This 'hybrid' approach gives callers the benefit of speaking with a live person, while efficiently routing calls when the receptionist is busy or unavailable.

The intercom allows staff to interact with each other on speaker phone without the need of answering the phone. This works on the other side of the country as easily as someone across the hall!

With WebFones, flexible office space possible with hot desking, a feature that allows users to login to any phone and temporarily make it their phone extension. When users log out, the phone goes back to its originally assigned extension settings.

Configure your own conference bridge to allow a group of internal and external callers to dial in to a call without having to pay for outside teleconferencing services. Multiple conference bridge extensions can be configured and used simultaneously by different groups.

WebFones makes your outbound caller ID fully configurable. You can set it on a company-wide, department, or per-user basis. You can also change the outbound caller ID name in the national database directly from the WebFones website.

WebFones accesses a national Caller ID database to provide you with the name of a caller, if it exists. It also provides you with a private Caller ID database where you can enter your own Caller IDs for numbers not in the national database, such as cell phone numbers.

WebFones supports Direct Inward Dial (DID), which means that specific incoming numbers can be routed directly to specific extensions.

With WebFones, it's easy to capture information about your phone calls! See our contact management software to further automate, analyze, and manage calls. It is user-friendly and comes with web-based tools for accessing and downloading call log reports in standard formats.

WebFones' web-based administration tools and menus are simple, secure, and flexible. Use your favorite web browser to access the system anytime to make changes in how calls are handled.

The WebFones Fax Server translates inbound faxes into PDF documents and can deliver them via text, email, or a secure website.

Fax to VoIP ATA devices are also supported. All fax communications go directly from the device to the target carrier and use T38 to improve reliability.

Multiple fax ATAs can be assembled as a hunt group to deliver faxes to a high capacity fax server located onsite.

Users can send faxes by uploading a PDF through their user portal.

Busy lights show who is on the phone. While most traditional phone systems offer some type of status indicator, few are able to offer it for extensions across multiple physical locations.

Each user can enter speed-dial numbers using extensions. Up to 100 speed-dial numbers can be defined by each user.

Transfers calls to another user and allows you to introduce them.

Transfers a call directly to another user.

Place calls on hold to answer another call.

Park a call so that someone else can pickup the call.

Configuring your phone is as effortless as adding your phone to your online extension and connecting it to the internet.

All phones support caller ID.

Polycom phones can be configured to support many different ring tones. Calls can conditionally have different ring tones set by the call flows.

WebFones comes with configurable, multi-level menus that are easy for administrators to set and modify call routing options anywhere, anytime. Built-in logic guides administrators step-by-step through setting up and scheduling call routing for after-hours operation, posting holiday attendant messages, and handling other situations, such as weather delays or staff meetings.

Play a sound file that was either uploaded or recorded with a handset.

Turn a written script into audible prompts using a number of voice personalities in English, French, and Spanish! Different accents are supported.

The menu and options command provides a control structure for selecting options. Sub-menus can be nested inside of menu options.

Allows you to direct the command execution back to the beginning of the call flow.

Calls a subroutine with commands that need to be referenced in multiple places.

Rings a group of extensions for the specified number of seconds.

Rings an extension for the specified number of seconds.

Rings an extension's mobile device for a specified number of seconds.

Create your own call center by distributing incoming calls between representatives according to the ring strategies you specify. Call distribution options include simultaneous rings, in-series, round-robin, least recent, fewest calls, and random. You can also set WebFones to play a custom informational message about your organization or music while callers are waiting.

Transfers call flow execution directly to the extension.

Sends a caller directly to an extension's voicemail box.

Transfers the call to another call flow.

Transfer the call to the system's dial by name directory.

Forward a call to an outside phone.

Send the caller a busy signal.

Hangup the call.

Add a searchable tag on the call's CDR for reporting purposes.

Add a comment in the logic.

Make a call to a custom website URL and pass on the caller information. Based on the result, this will allow you to route the call.

Execute commands based on the result of a conditional.

Check a schedule and conditionally execute commands based on whether the schedule is active or not.

Conditionally execute commands if the caller is in a list.

Conditionally execute commands based on a value match.

Pause execution for a specified number of seconds.

Change the caller ID before ringing the extension.

Alter the ring tone used for the call.

Add a tag to the front of a caller ID to provide a clue as to what type of call it is.

Specify a *0-*9 pickup group for this call. That allows someone who hears the phone ringing to pick it up using the code from a different phone.

This allows voice messages to be instantly transcribed and delivered to you in text message or email form. They will come both with readable text and with the original sound file, so it's easy to identify urgent calls!

WebFones delivers transcribed voicemail via email using a reliable email delivery service.

WebFones can send your transcribed voicemail to your mobile phone.

All voicemail notifications also have a link that allows you to view the voicemail on the website. Users can browse and archive voicemail online.

Voicemail is linked to customer records in the WebFones Contact System and becomes part of that customer's history. Only authorized users can see the history.

When HIPPA is turned on, it will text or email a link that allows you to quickly access voicemail using a secure website.

You can choose to store voicemail on the phone system, which gives a traditional light to your phone, or you can choose to have voicemails removed from the phone system once they are delivered through email or text.

Manage multiple greetings that can be swapped on the website. WebFones supports text-to-speech, uploaded, or handset recorded greetings.

You can redirect callers to other users, groups of users, or call flows when they dial 0 in voicemail.

A built-in feature will warn users that calls may be recorded for quality assurance purposes right before the first phone rings.

Call Recordings for specific sources and destinations can only be accessed by specified users.

Call Recordings are archived with the call records and linked to the WebFones Contact System.

Have a multi-way conversation with your customers using your business telephone number. Text chats can be delivered to multiple users.

Send/receive API that allows you to build applications to auto-respond to your customers.

Text chat windows support the emoji characters used by popular phones.

Text chats fully support pictures, movies, documents, and links.

Texts can be redistributed through backchannel numbers, so mobile users can use their primary device to communicate through the phone system to customers.

While users can text directly from their phone devices, they can also use a fully functional web-based chat system that is integrated with the contact system.

All chat conversations can be archived under the customer records in the WebFones Contact System and become part of that customer's history. Only authorized users can see the history.

A mobile application allows you to text via the phone system.

Runs natively in Google Chrome and Firefox without extra software to install.

Send notifications to your participants with an easy link to join the meeting.

Host multi-way HD video meetings with active speaker support and many customizations.

Conference members can communicate via text and share files through a secure chat interface.

Native applications are available for Android and iPhone devices.

Softphones are software phones that let you make calls over the internet from a computer or other smart device. Conversations usually take place through a headset or a microphone and computer speakers. There are many softphones available on the market which will work with WebFones. We recommend Bria 4, but any phone that supports the g729 codec will work well.

Users can make and receive audio and video calls using their user login and a web browser.

Share your screen with another user using WebRTC.

Invite multiple users to a WebRTC conference call with video and screen sharing.