Password-protected logins give users the ability to manage the settings on their own phone extensions, listen to voicemail, use the contact management system, and access faxes. Administrators can assign users into groups for easy control over what users are allowed to view and edit.
The Contact CRM allows you to track all of your communications. Voicemail, notes, call records, and call recordings pertaining to a contact can be brought up as a screen pop when you answer a call. This way, you can easily have all of your caller's history in front of you when you speak to them!
WebFones allows you to create sub-organizations within your phone system for better customization of your Caller ID and Music On Hold defaults. Phone numbers, call flows, and phone extensions can optionally be assigned to specific organizations for easier management.
Schedules provide an easy way to control call routing in the system by activating or deactivating a schedule at different times. Schedules can be set up to change call routing for after-hours, lunch, holidays, or emergency call routing. In addition, extensions can control when mobile phones ring or group membership hours based on a schedule.
WebFones can be set to make multiple phone extensions ring when any phone extension is dialed. This way, a colleague or assistant can answer your phone when you are not available. Users can easily configure this feature for their extension without impacting existing call queues and the ring groups in call menus.
WebFones enables paging broadcasts by using either the speakers on phone headsets or through Snom PA1, a VoIP paging interface that plugs into a loudspeaker at larger sites. To page someone, simply dial the pager extension set up beforehand and speak into your handset.
It doesn't matter where you and your employees are located. WebFones services all locations simultaneously, so that your business appears as a single, unified entity when your customers call.
One Number Calling
With WebFones, a single phone number can be set to ring multiple office locations, cell phones, or even an outside number to find you.
Whisper Mode allows more experienced employees to listen in on a conversation and privately offer pointers to a new employee that the customer cannot hear.
WebFones provides your receptionists with a rich set of call-handling tools to present the right professional image for your business, including an auto attendant to handle calls when no one is available to answer. This 'hybrid' approach gives callers the benefit of speaking with a live person, while efficiently routing calls when the receptionist is busy or unavailable.
The intercom allows staff to interact with each other on speaker phone without the need of answering the phone. This works on the other side of the country as easily as someone across the hall!
With WebFones, flexible office space possible with hot desking, a feature that allows users to login to any phone and temporarily make it their phone extension. When users log out, the phone goes back to its originally assigned extension settings.
Configure your own conference bridge to allow a group of internal and external callers to dial in to a call without having to pay for outside teleconferencing services. Multiple conference bridge extensions can be configured and used simultaneously by different groups.
Caller ID Number and Name Control
WebFones makes your outbound caller ID fully configurable. You can set it on a company-wide, department, or per-user basis. You can also change the outbound caller ID name in the national database directly from the WebFones website.
Incoming Caller ID
WebFones accesses a national Caller ID database to provide you with the name of a caller, if it exists. It also provides you with a private Caller ID database where you can enter your own Caller IDs for numbers not in the national database, such as cell phone numbers.
DID Phone Numbers
WebFones supports Direct Inward Dial (DID), which means that specific incoming numbers can be routed directly to specific extensions.
With WebFones, it's easy to capture information about your phone calls! See our contact management software to further automate, analyze, and manage calls. It is user-friendly and comes with web-based tools for accessing and downloading call log reports in standard formats.
WebFones' web-based administration tools and menus are simple, secure, and flexible. Use your favorite web browser to access the system anytime to make changes in how calls are handled.